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Property and Damage Claims or Insurance

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1. How do I submit a claim to the City of Saint Paul for property damage or injury?

Per Minnesota Statute 466.05, a written notice of claim must be submitted to the City of Saint Paul. To obtain the claim form, go to the Citizen Service Office

2. What is the process once I've submitted a claim to the City?

Once your claim is received by the Citizen Service Office, it is logged as record for the City Council. The claim form is then sent to Risk Management for handling. A written acknowledgment letter is sent to you when the file is set up and an investigation occurs. A written decision will be sent once a decision has been made.

3. How long does it take for a claim to be processed?

It depends on the claim details themselves. Generally speaking, a claim's investigation can take anywhere from 30 days to 90 days. There are some claims that will be open much longer, and some claims will be handled much quicker. It just depends on the claim itself and the circumstances involved.

4. If I have questions regarding my tort liability claim, whom do I call?

Contact the Claims Manager in the Risk Management Section of the Human Resources Department at (651) 266-8887.