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What is the process once I've submitted a claim to the City?
Once your claim is received by the Citizen Service Office, it is logged as record for the City Council. The claim form is then sent to Risk Management for handling. A written acknowledgment letter is sent to you when the file is set up and an investigation occurs. A written decision will be sent once a decision has been made.

Property and Damage Claims or Insurance

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1. How do I submit a claim to the City of Saint Paul for property damage or injury?
2. What is the process once I've submitted a claim to the City?
3. How long does it take for a claim to be processed?
4. If I have questions regarding my tort liability claim, whom do I call?
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