Depending on where you live, other service areas might also include city charges for storm water management or storm sewers, sanitary sewers, recycling, street lighting, water/hydrant charges, or other surcharges.
These charges are determined by each individual city council and questions about these rates can be addressed by the city in which you live. Their phone number appears on the back of your bill.
Please check your bill for information on water and sewer rates if you live in one of our other service areas.
Once a year, during the October - December billing periond, a fee of $6.36 is added. This fee goes to the Minnesota Department of Health to test public water supplies as mandated by the Federal Safe Drinking Water Act.
Explanation of water charges
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It will be open again from 9 a.m. to 5 p.m. on Saturday and Sunday, on October 12-13, 2013.
Every year, the summer open house is held in conjunction with Highland Fest, usually the third weekend in July.
The second open house is timed to offer a view of the fall colors, traditionally the second weekend in October. The Highland Tower is located at the intersection of Ford Parkway and Snelling Avenue in Saint Paul. Tower Open House Video
If you can hear the toilet running or need to jiggle the handle to get it to stop running after you flush, you have a toilet leak.
Sometimes you cannot hear the leak, however. To determine if you have a leak, place a dye tablet or food coloring into the tank and do not flush the toilet for about a half an hour. If the dye coloring has seeped into the stool from the tank, the flapper is leaking and needs to be replaced. Local hardware stores carry new flappers, complete with installation instructions.If you have more than one toilet, either do the dye test for all of them, or turn the toilets off one at a time, and do the overnight reading again. More information on finding toilet leaks
Explanation of water charges
Exception: If the water has been off for more than 30 days, you will need to make an appointment with us so that we can enter the house to ensure that the meter is operational.
If your bill is current, there may be construction in the area, or an emergency that required that the water be shut off. Call Customer Service at (651)266-6350 to determine the problem and find out approximate service restoration time.
You can call in your payment to Customer Service over the phone using Visa, MasterCard, Discover, or American Express. We cannot deduct payments using a credit card automatically at this time.
You can also use the drop box in our parking lot anytime. Please do not drop cash in the box; checks or money orders are welcome. Drop box payments made after 12:00 noon will be processed the next day.
We accept Visa, MasterCard, Discover, and American Express credit/debit cards.You can pay over the phone with a credit card at 651-266-6350 anytime. Just follow the phone prompts.
You can pay online anytime with your credit card at https://billpay.saintpaulwater.com/
Find out more about bill payment options
We provide wholesale services directly to Little Canada and Roseville, and indirectly to Arden Hills, which purchases its water from Roseville. SPRWS delivers water to the borders of these suburbs, and the suburbs distribute and provide all other services to their customers.
If these remedies do not work, the bill must be paid by current homeowner.
If low water pressure has a been a long-term problem and there are no apparent water leaks, some or all of these items may cause poor water pressure:
1. Meter valves and other valves not fully open.2. Clogged screens on faucets.3. Old and corroded galvanized iron water piping inside the home.4. Corroded connections between galvanized iron and copper pipe.5. Undersized water service.
You may need to contact a plumber for professional advice if the problem stems from with in the home. Maintenance on all water piping on private property is the responsibility of the property owner. SPRWS advises home owners to seek advice and obtain bids from at least three licensed plumbers that are familiar with low-water pressure problems.
In addition, SPRWS has restored wetlands, which act as natural filters, around Vadnais Lake. Aeration systems have been installed in Vadnais and Pleasant lakes in an effort to increase oxygen levels and control the nutrients which fuel algae growth at the source. The utility is boosting its ability to pump well water that can be used to dilute the water coming primarily from the Mississippi River when taste and odor problems arise.
Pioneer Press article on better taste and smell
Since 1999, all water utilities have been required to prepare an annual water quality report that outlines water sources, substances detected in the water in the previous year and at what levels, along with helpful information. Contact Customer Service at (651)266-6350 to request a copy or you can view the report. Water Quality Report
NOTE: even in the correct amounts, fluoride or the disinfectant chlorine in drinking water makes the water unsuitable for use in kidney dialysis machines or aquariums.
On the other hand, the water might have a fishy or earthy smell due to algae growth in water sources, yet be completely safe to drink. Some times a slight chlorine scent can be detected as result of chlorine being used as a disinfectant in the treatment process. Generally, chemicals that cause a taste in drinking water will not make you ill.
Toilet flushing: 40 percentBath and Shower: 32 percentLaundry: 14 percentDishwashing: 6 percentCooking and drinking: 5 percent Bathroom sink: 3 percent
Two common minerals found dissolved in drinking water are calcium carbonate and magnesium carbonate. Total hardness is defined as the sum of the calcium and magnesium concentrations, expressed as calcium carbonate (CaCO3), in milligrams per liter.
The average hardness of the raw water coming in to the plant is 189 mg/L or about 10.8 grains per gallon. However, we treat our water with lime to reduce water hardness, so the water leaving the plant averages 93 mg/L or 5.3 grains per gallon. Our water hardness levels are posted every month as part of the laboratory's physical and chemical analysis of SPRWS water. The most recent monthly water analysis
Lead water services were installed in Saint Paul homes built before 1926 and in some homes built during World War ll. Read more about lead and household water
Second, don't use hot water directly from the faucet for cooking or drinking because hot water dissolves lead more quickly than cold water. It is especially important not to use hot tap water for making baby formula. More on lead and household water
If you have questions, call the SPRWS Engineering Department at (651)266-6270 between 8:00 am and 4:30 pm, weekdays.
Exception: If the pipe is leaking, it must be replaced; it cannot be repaired.
SPRWS is working to replace street portions of the lead service connections in the city of Saint Paul. By coordinating work efforts with Public Works maintenance projects, this can be done systematically and cost effectively. Call our Engineering Department for more information at (651)266-6270.
Call our Engineering Department for more information at (651)266-6270.