Overview
In today's office, we see a continuous rise in demanding tasks assigned to support staff. Aside from routine day-to-day clerical responsibilities, the Saint Paul Fire Department support personnel also provide managers with research and data analysis that aid our administration in making informed decisions and future plans.
10 members support 13 units within the Fire Department. Many are long-time employees with valuable experience which enhances our operations. Incorporating project management procedures, time management measures, proficient computer skills, and minute-taking expertise intensifies our roles as significant team players in this organization.
Customer Service
Questions? Call us at 651-224-7811
We take pride in our customer service delivery. Often the support staff is the first point of contact for the public. We serve our customers with care, skill, and genuine concern. Positive and effective communication skills are emphasized as a priority. We put these skills into practice daily to ensure successful customer interactions, both internal and external.
The entire department greatly benefits from the timely, efficient, and professional achievements of the support staff working together on the basis of complementing abilities.
What We Do
Administrative Services is responsible for:
- Assisting internal and external customers
- Overseeing total quality improvements that affect citizens and department members
- Labor relations
- Promotional testing
- Promoting:
- Positive working relationships
- Positive relations with the public
- Understanding of the various backgrounds of our members
