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Snow Shoveling FAQs
Q: Who do I contact if my neighbor did not clear their sidewalk?

A: Call the Department of Safety and Inspections (DSI) at 651-266-8989 or

Q: What if I can’t shovel my sidewalk? What resources are there?

A: Seniors can call the Senior LinkAge Line at 1-800-333-2433 (M-F 8 a.m.–4:30 p.m.) for help in finding assistance. The Disability Linkage Line at 1-866-333-2466 (M-F 8:30 a.m.–5 p.m.) is available for those with a disability. These resources may come with a cost associated. If possible, make arrangements prior to the beginning of the snow season.

Q: I have limited mobility and can’t climb over the snow piles to get to where I need to go. Can the city clear the intersection/sidewalk for me?

A: The city cannot shovel sidewalks citywide for residents and businesses, as the equipment and number of employees needed to do so is cost prohibitive. For help with getting sidewalks cleared, seniors can call the Senior LinkAge Line at 1-800-333-2433 (M-F 8 a.m.–4:30 p.m.). The Disability Linkage Line at 1-866-333-2466 (M-F 8:30 a.m.–5 p.m.) is available for those with a disability. These resources may come with a cost associated. If possible, make arrangements prior to the beginning of the snow season.

Q: My neighbor plows his snow onto the street. Is that okay?

A: No. Shoveling snow onto the right of way is not allowed by ordinance 106.02. Contact the Department of Safety and Inspections (DSI) at 651-266-8989 to report violations. Homeowners and businesses are urged to make arrangements with contractors who have the capability to deal with their specific circumstances.

Q: Should I shovel around my fire hydrant?

A: Yes! The city has 7,132 fire hydrants. It is important to keep these clear of snow and ice so firefighters don’t lose precious time shoveling them when they arrive.

Q: Can I plow the street myself?

A: The City does not encourage citizens to use their private equipment to plow a city street, but will not prevent a citizen from doing so. If a citizen chooses to go ahead and plow a street they do so with the understanding they assume all the risks associated with that action, including, but not limited to: Personal injury to any person, property damage to parked or moving vehicles, curbs, sewer structures, light poles, traffic signs, flower boxes, mailboxes and trash cans. The City will not assume liability and urges citizens to consult their personal insurance policies before proceeding with such action.

Q: Whose responsibility is it to shovel out and clear the bus shelters and stops?

A: If the bus shelter does not contain advertisements, call Metro Transit at 612-373-3333, press “0” and ask the receptionist to be connected to Shelter Maintenance. If the shelter does have advertisements, contact CBS Outdoor at 952-920-7657.


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