Q: Who do I call if my neighbor did not clear their sidewalk?
These calls should be directed to the Department of Safety and Inspections at (651) 266-8989 or
Q: What if I just can’t shovel my sidewalk? What resources are there?
For seniors call: 1-800-333-2433 (M-F 8:00am to 4:30pm) and for people with disabilities: 1-866-333-2466 (M-F 8:30am - 5:00pm). These resources may come with a cost associated. If possible make arrangements prior
to the beginning of the snow season.
Q: I have limited mobility and can’t climb over the snow piles to get to where I need to go. Can the city clear the intersection/sidewalk for me?
The city cannot shovel sidewalks citywide for residents and businesses. The equipment and number of employees needed to do so is cost prohibitive. The city has excellent compliance from residents and business owners taking care of clearing their walks. Resources for seniors call: 1-800-333-2433 (M-F 8:00am to 4:30pm) and for people with disabilities: 1-866-333-2466 (M-F 8:30am - 5:00pm). These resources may come with a cost associated.
It is advisable to make arrangements prior to the beginning of the snow season.
Q: My neighbor plows his snow onto the street. Is that permissible?
No. shoveling snow onto the right of way is not allowed by ordinance 106.02. Contact the Department of Safety and Inspections at (651) 266-8989 to report violations. Homeowners and businesses should make arrangements with contractors who have the capability to deal with their specific circumstances.
Q: Should I shovel around my fire hydrant?
Yes! The city has 7,132 fire hydrants. It is important to keep these clear of snow and ice, so firefighters don’t lose precious time shoveling them when they arrive.
Q: Can I plow the street?
The city does not encourage citizens to use their private equipment to plow a city street, but the city will not prevent a citizen from plowing a street. If a citizen chooses to go ahead and plow a street they do so with the understanding that they assume all of the risks associated with that action, including, but not limited to personal injury to any person and property damage to parked or moving vehicles, curbs, sewer structures, light poles, traffic signs, flower boxes, mailboxes, and trash cans. By plowing or clearing a city street, the city does not, and will not assume the liability for a citizens' actions and the city would urge you to consult your personal insurance policies before proceeding with such action.
Q: Whose responsibility is it to shovel out and clear the bus shelters and stops?
According to Metro Transit if the bus shelter does not
have advertisements in them call Metro Transit at (612) 373-3333 press “0” and ask the receptionist to be connected to Shelter Maintenance. If the shelter does
have advertisements contact CBS Outdoor at (952) 920-7657. City crews do their best to supplement as time allows to support Metro Transit and CBS Outdoor.