Telephone Communications with the Public:
The telephone is the primary method by which the services of the department are requested. All incoming calls must be answered as promptly as possible to determine if a need for police service exists and, if so, to provide the required service.
Priority of Handling Calls for Service:
It is not always possible for the department to respond to every call for service; therefore, the department must organize available resources to give the highest level of efficient service possible. Priority of call assignment depends on many factors, and it is normally the responsibility of the Ramsey County Emergency Communications Center (RCECC) personnel to make such assignments; however, an officer in the field may be required to decide whether to continue on an assigned call or handle a complaint or other observed event and cause the call to be reassigned. Such determination should be based upon the comparative urgency and the risk to life and property of the assigned call and the intervening incident. When it is impossible for an officer to handle a complaint or an observed event, they should, if circumstances permit, either give directions for obtaining such assistance or initiate the necessary notifications.
Telephone Courtesy:
In answering telephone calls, employees will courteously greet the caller, identify their units and themselves by name, and ask to be of assistance. Employees will make every reasonable attempt to either supply requested information and assistance or to promptly refer the party to the proper department unit or other public or private agency for assistance.
All department employees have been provided either a Skype phone with voicemail or a department issued cellphone with voicemail. In keeping with our pledge of trusted service with respect employees shall check their voicemails daily while working. If follow up is requested by anyone leaving a message, employees shall respond to said request within two days.
It is the responsibly of the employee to ensure that they have working voicemails and that they are not full. Employees must also ensure they have a working and updated message on their voicemail.
Updated January 14, 2019