(See General Order 455.00: Building Security)
The Front Desk is located in the Griffin Building and is staffed by an employee of the Police Department. The desk officer’s primary purpose is to assist visitors of the Police Department in acquiring desired information. Desk officers will always extend every courtesy to visitors and strive to project a positive attitude that bears favorably upon the department.
The front desk will be staffed on a 24-hour basis, 7 days a week.
Functions:
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[Redacted]
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Ask preliminary questions and seek basic information for walk-in visitors. Items such as case numbers, who the investigator is assigned to their case and a phone number should be given to visitors.Desk officers should inquire if there has been an original report; if not, the desk officer shall make a report, or redirect to Teleserve and if the visitor still wants to visit a specific unit, the desk officer should direct the visitor to the proper office if it is open.
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Assist the public with information and directions.
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Call the Predatory Offender Unit to notify them about a predatory offender requiring updates or registration needs.If Predatory Offender Unit personnel are not available, a change of address packet should be given to the predatory offender and a call to the Predatory Offender Unit or on-call representative should be made by the front desk officer.
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Receives and forwards administrative messages:
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Sick-return information.
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Prepare tour maps.
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Log house-watch program.
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Complete miscellaneous errands for Central District sergeants.
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Complete forms for entering stolen property information into the National Crime and Information Center (N.C.I.C.) system.
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Deliver copies of same to records and RCECC data.
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Monitors the CCTV per Department policy (General Order 480.00 Closed Circuit Television (CCTV)
Updated January 14, 2019