Find your new hauler information and new garbage collection days.
Yard Waste Service
The 2018 Yard Waste service season has ended as of Friday, November 30. Learn more about Yard Waste service options here.
Notice of Non-payment Invoices
We are aware that some garbage haulers have sent out notices of non-payment and attached late fees to residents who paid their bills in October. We apologize for the inconvenience that this has caused our residents.
We are working with the St. Paul Haulers to address this issue and hope to have a resolution shortly. Each of the garbage haulers is responsible for billing their customers.
We are making a record of all complaints that we have received related to this issue and the other customer service issues that have resulted from it (e.g. long hold times, incorrect information provided). These issues will be addressed with the St. Paul Haulers.
If you have talked to your hauler about this issue and would like to file a hauler complaint with the city, please email the following information to email@example.com:
- Your full name
- Property address
- Phone number where you may be reached
- Garbage hauler
- Date you received your bill (if known)
- Date your payment when through (if known)
Please check back to this webpage for updates as they become available. Again, we apologize for any inconvenience this has caused.
Missed Garbage Collection
If your garbage cart was set out at your collection location by 6:00 a.m. on your collection day and your garbage was not collected, please call your hauler immediately to report a missed collection. Find your hauler’s contact information by using our interactive map.
If you did not put your garbage cart out properly by 6:00 a.m. on your collection day, your can request for your hauler to return and collect your garbage for a $40 fee, plus tax. If you would like to request “return service,” call your hauler directly. Find your hauler’s contact information here.
Billing services are provided by your designated hauler. If you have any questions about your bill or you believe that there may be an error on your billing statement, please contact your garbage hauler directly. You can find contact information on the invoice you received from your hauler or by using our interactive map.
Old Cart Removal Process
Old garbage carts* continue to be removed by the garbage haulers. Please keep your empty old cart at your collection location for removal.
If your old garbage cart has not yet been removed, call your previous garbage hauler to notify them that their cart is still at the property. They will coordinate with you to remove the old garbage cart. Please make sure your old cart is empty and at your normal garbage collection location. If you’re able, place the old cart upside down to prevent garbage from being placed in it.
Depending on the condition of the carts, garbage haulers will re-purpose the cart in different cities they serve, use them as yard waste carts, recycle them, or properly dispose of them.
*NOTE: this process is only for hauler-owned carts. If your old cart or garbage container was purchased by you (such as at a retail or hardware store), it is yours and will not be removed through this process. No longer want the garbage container you own? Give it away to a friend or neighbor, post it online at Twin Cities Free Market for someone else to reuse, or dispose of it at a transfer station or as your free bulky item.
Every Other Week Collection Schedule
If you have a 35-gallon “small” garbage cart with a purple lid for the Saint Paul Citywide Garbage Service, your garbage will be collected every other week. Please refer to the calendar below for the 2018 Every Other Week Collection Schedule. Find out which day of the week your garbage is collected by visiting stpaul.gov/garbagemap.
Garbage Hauler Changes
9/26/18: We are aware that R&M Sanitation has decided to turn their Saint Paul customers over to Republic Services. Your collection day will remain the same day of the week as was initially assigned. Find your collection day here. This only pertains to Saint Paul residents that were initially informed that R&M Sanitation would be your new hauler. Click here to read the letter from Republic Services.
Krupenny & Sons Disposal
9/22/18: We are aware that Krupenny & Sons Disposal has decided to turn their Saint Paul customers over to Highland Sanitation. Your collection day will remain the same day of the week as was initially assigned. Find your collection day here. This only pertains to Saint Paul residents that were initially informed that Krupenny & Sons Disposal would be your new hauler. Click here to read the letter from Highland Sanitation.
Triangle Rubbish Service
9/17/18: We are aware that Triangle Rubbish Service has decided to turn their Saint Paul customers over to Highland Sanitation. Your collection day will remain the same day, on Tuesday. This only pertains to west side Saint Paul residents that were initially informed that Triangle Service would be your new hauler. Click here to read the letter from Highland Sanitation.