Isolated Collection Issues

Sometimes, there will be isolated collection issues that will affect a single street or alley. The city will work with the haulers to track and monitor problem areas.

  1. If the garbage or recycling truck is not able to access your carts on an alley or street due to icy or heavy snow conditions, they will return within 24 hours to make a second attempt to collect. Please leave your cart out and accessible at your collection location.
  2. If the alley or street remains inaccessible, your hauler will be back on your collection day the following week.
  3. If the alley or street continues to experience collection issues during the winter, we will work with you and your neighbors to get your collection back on track.