Ensuring Customer Protection

What is SPRWS Doing to Ensure Customers are Protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.

Customer Service Offices Are Open

Our customer service office at 1900 Rice Street is open from 8:00 to 4:30 p.m. weekdays, except city holidays.

The engineering service desk, which handles permits, water service installations, and other related needs, will remain closed.
You can reach the engineering service desk at 651-266-6270.

As with all city property, strict social distancing and proper mask wearing is required by all persons on the premises.
Signs will help direct visitors to the customer service desk while keeping proper social distancing.
If visitors do not have a face mask, one will be provided. Hand sanitizer will be provided before and after all transactions.

If a person is feeling ill, has a fever, cough, shortness of breath, chills, headache, muscle pain, sore throat, loss of taste or smell, or other COVID-19 symptoms, they will not be allowed inside the building.
They can use the yellow drop box in front of the administration building for payments or call or email for information.

During this time, SPRWS will not be turning water off due to non-payment.

Bill Pay Options

Remember, the following options are always available to pay your bill and for most water account needs:

  • Call: 651-266-6350 for automated service, press “0” for a customer service representative
  • Email: waterinquiries@ci.stpaul.mn.us
  • Visit online: https://billpay.saintpaulwater.com/
  • Use the drop box located in front of the administration building at 1900 Rice Street
  • Send your bill payment to 1900 Rice Street, St. Paul, MN 55113

To contact us, call 651-266-6350 or email us: waterinquiries@ci.stpaul.mn.us

We have robust emergency operations and business continuity plans that include the possibility of a pandemic.
We will continue to update those plans for COVID-19, as necessary, to meet our service obligations to our customers and communities.

Please know that we are evaluating current procedures and making updates to protect customers as well as utility staff in case additional measures are necessary. We will continue to conduct routine operations as well as respond to emergency situations such as water main breaks or other system failures. To minimize direct interactions and maintain social distance, some processes and procedures may change during this period. We will keep customers informed of any changes that may affect bill payment or other functions as a result of Covid-19.