Ensuring Customer Protection

What is SPRWS Doing to Ensure Customers are Protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.

Water Customer Service Offices are Closed to the Public Until Further Notice

Our customer service office at 1900 Rice Street is closed to the public until further notice.
Our customer service representatives are still available to assist you at 651-266-6350 or by emailing  waterinquiries@ci.stpaul.mn.us.

This closure includes our engineering service desk, which handles permits, water service installations, and other related needs. You can reach the engineering service desk at 651-266-6270.

During this time, SPRWS will not be turning water off due to non-payment.

Bill Pay Options

Remember, the following options are always available to pay your bill and for most water account needs:

  • 651-266-6350 for automated phone service
    (press “0” for a customer service rep)  
  • Drop box located in front of the administration building at 1900 Rice Street
  • Send your bill payment to 1900 Rice Street, St. Paul, MN 55113
  • https://billpay.saintpaulwater.com/

To contact us, call 651-266-6350 or email us: waterinquiries@ci.stpaul.mn.us

We have robust emergency operations and business continuity plans that include the possibility of a pandemic.
We will continue to update those plans for COVID-19, as necessary, to meet our service obligations to our customers and communities.

Please know that we are evaluating current procedures and making updates to protect customers as well as utility staff in case additional measures are necessary. We will continue to conduct routine operations as well as respond to emergency situations such as water main breaks or other system failures. To minimize direct interactions and maintain social distance, some processes and procedures may change during this period. We will keep customers informed of any changes that may affect bill payment or other functions as a result of Covid-19.