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Water Services

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1. When do you open the Highland Park Water Tower to visitors?
2. How do I get the water bill in my name?
3. Where is my water meter, and how do I read it?
4. How do I determine if I have a toilet leak?
5. When my water first comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?
6. How much should I expect my water bill to be per quarter?
7. What is typical water usage?
8. Why am I being charged a 53 cent fee?
9. Why is my bill so high?
10. I can't pay my entire bill. Will my water be shut off?
11. Can I make an appointment to get my water turned back on?
12. How do I find a leak?
13. The leak isn't from my toilet. How do I find out where it's coming from?
14. Are there are more pollutants in drinking water today than there were 25 years ago?
15. What are the appointment hours for meter repairs?
16. Do you have to come inside the house to turn the water on?
17. Why is there a sewer charge on my bill?
18. How is the sewer charge calculated?
19. Why is my water off?
20. What if I only have cold water?
21. Can I pay my bill over the phone?
22. Can I make a credit arrangement to pay my bill?
23. Can I have a payment automatically deducted from my checking or savings account or my credit card?
24. Where can I pay my bill?
25. Where are you located?
26. What communities are served by SPRWS?
27. Whom do I call if I live in a city to which SPRWS does not supply water?
28. If I have a water emergency, whom do I call?
29. What do I do if water is leaking near the water meter or if water is coming out of the ground in my yard or in the street?
30. I just bought a house and I already have an outstanding water bill. I did not use this water. Do I have to pay for it?
31. Does SPRWS make a profit?
32. How many steps are in the Highland Water Tower?
33. Is the Highland Water Tower still being used?
34. What can I do to improve water pressure?
35. Who is responsible for maintenance of meter valves and the water service?
36. Where does your water come from?
37. What causes occasional taste and odor changes in the water?
38. What are you doing to address taste and odor issues?
39. What is done to ensure the water is safe to drink?
40. What chemicals are added to the water supply?
41. Is the fluoride and chlorine in my drinking water safe?
42. Can I tell if my drinking water is safe just by looking at it, smelling it, or tasting it?
43. What causes the rusty color in my water?
44. What uses the most water in my house?
45. How hard is our water?
46. How does lead get into household water?
47. What can I do to reduce the lead in my water?
48. Do I need a plumbing permit?
49. How do I find out if my water service connection is lead?
50. If my pipes are lead, do I have to replace them?
51. Will you replace the lead pipe if I have a lead service connection?
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