FAQs and Who to Contact
| Question | Contact the City's Garbage Program | Contact the City's Assessment Office | Other | Action |
| Who is my garbage hauler? | X | Enter your address into this map and it will tell you the name of your hauler along with your garbage and recycling collection day. | ||
| How do I dispose of ____________? | X | If you have an item to dispose of and you are unsure if it is recyclable or allowed to be placed into your garbage, please visit the Ramsey County A to Z Recycling & Disposal Guide here. They can also be reached by phone at 651-633-3279. | ||
| Someone dumped garbage by my garage / in my alley / on my boulevard. | X |
| Contact Garbage and Recycling at garbage@ci.stpaul.mn.us or call 651-266-6101 to have the item picked up. If the items dumped are on private property, it is the responsibility of the property owner to dispose of. | |
| My Garbage was not collected today. | X | Contact Garbage and Recycling. Once notified, they will have a return collection scheduled within 24 hours. Email Public Works - Solid Waste at garbage@ci.stpaul.mn.us or call 651-266-6101, or fill out the online form here: Submit a request – City of Saint Paul | ||
| My Recycling was not collected today. | X | Contact Garbage and Recycling. Once notified, they will have a return collection scheduled within 24 hours. Email Public Works - Solid Waste at garbage@ci.stpaul.mn.us or call 651-266-6101, or fill out the online form here: Submit a request – City of Saint Paul Plastic bags in the recycling are a common reason for a skipped collection because they get caught up in the machines in the sorting facility. Please be sure there are no plastic bags in your cart | ||
| I want to schedule bulky item pick up. | X | Contact Garbage and Recycling. Once notified, they will schedule a pickup on your next collection day. We need at least 48 hour notice. Email Public Works - Solid Waste at garbage@ci.stpaul.mn.us or call 651-266-6101, or fill out the online form here: Submit a request – City of Saint Paul | ||
| I received a final notice from the City for my garbage. | X | To pay the invoice, you can make a payment online here, or you can mail in your payment to the St. Paul Assessment Office: stpaul.gov/assessments. If you already paid the invoice and you still received a final notice, please reach out to the Assessment Office at ofs-assessments@ci.stpaul.mn.us or call 651-266-8858 to see why it was not applied. The City of St. Paul is unable to accept payments by telephone. | ||
| I want to dispute my garbage bill. | X | If you received a legislative hearing notice from the city for a previous quarter's garbage bill and wish to dispute the amount, email Public Works - Solid Waste at garbage@ci.stpaul.mn.us or call 651-266-6101 to schedule a hearing to contest the charge. | ||
| My garbage cart is damaged / missing. | X | Contact Garbage and Recycling. Once notified, they will scheduled the Cart Crew to repair or replace your cart on one of your collection days. Email Public Works - Solid Waste at garbage@ci.stpaul.mn.us or call 651-266-6101, or fill out the online form here: Submit a request – City of Saint Paul | ||
| I just purchased / sold my home and need to change the billing. | X | You do not need to call to set up billing for garbage or recycling service. All garbage and recycling collection for 1-4-unit homes in Saint Paul is organized by the City's Public Works - Garbage & Recycling Division. Homes are automatically enrolled using the information on record with your Ramsey County property taxes, so you do not need to do anything further to set up your garbage account. | ||
| I need help setting up my autopay. | X | Please reach out to the Assessment Office at ofs-assessments@ci.stpaul.mn.us or call 651-266-8858 for help setting up autopay or linking multiple accounts. | ||
| I just rented a house, and I have to pay for garbage service. | X | Make arrangements with your landlord regarding paying the garbage bill. It is a requirement that the property owner is billed directly for garbage service, not the tenant. For reference, all bills are sent directly to the property as an assessment on the taxes. Because of this, the bill will always be sent to the owner. | ||
| I have extra garbage that won’t fit into my garbage cart. | X | Place your bags next to your cart and the hauler will collect them with your regular garbage collection. There is a charge of $4.25 per extra bag collected. | ||
| Why was I assessed a fee of $43.50 on my property taxes? | X | All residential 1-4-unit properties are charged an annual service fee on their taxes. In 2026, this fee is $43.50 per unit. The service fee covers costs for city carts, program administration, litter cleanup, education, and outreach. |