Our payment system will be unavailable from
7 a.m. Saturday, Jan. 23, until 7 a.m. on Sunday, Jan. 24
due to upgrades and maintenance.
You will not be able to make payments or check your account
using the automated phone system or bill pay website during that time.
We apologize for any inconvenience.
Customer Service Offices Closed
Our customer service office at 1900 Rice Street is closed to the public until further notice.
Our customer service representatives are still available to assist you at 651-266-6350 or by emailing firstname.lastname@example.org.
This closure includes our engineering service desk, which handles permits, water service installations, and other related needs.
You can reach the engineering service desk at 651-266-6270.
We are also suspending the lead testing program until the lobby re-opens.
Bill Pay Options
Remember, the following options are always available to pay your bill and for most water account needs:
651-266-6350 for automated phone service
press “0” for a customer service rep
Drop box located in front of the administration building at 1900 Rice Street
Send your bill payment to 1900 Rice Street, St. Paul, MN 55113