Customer Service Offices Open
Our customer service office at 1900 Rice Street is open from 8:00 to 4:30 p.m. weekdays, except city holidays.
The engineering service desk, which handles permits, water service installations, and other related needs, remains closed.
You can reach the engineering service desk at 651-266-6270.
As with all city property, strict social distancing and proper mask wearing is required by all persons on the premises.
Signs help direct visitors to the customer service desk while keeping proper social distancing.
If visitors do not have a face mask, one will be provided. Hand sanitizer will be provided before and after all transactions.
If a person is feeling ill, has a fever, cough, shortness of breath, chills, headache, muscle pain, sore throat, loss of taste or smell, or other COVID-19 symptoms, they will not be allowed inside the building.
They can use the yellow drop box in front of the administration building for payments or call 651-266-6350 or email for information.
Own or Maintain a Larger Building?
Buildings with reduced water use or no water use in the past few weeks or months can have water sitting in pipes that can stagnate and cause problems such as discoloration and bad taste or odor.
The water may lack the residual chlorine that provides disinfection. Find out more below.
Water Shut Offs Suspended
Saint Paul Regional Water Services’ customers will have water service regardless of ability to pay.
Safety in the Community
To learn more about ongoing and upcoming construction visit our water construction projects page.
Water Meter Lawsuit
A settlement agreement has been approved by the Board of Water Commissioners in a class action lawsuit related to fixed fees charged in the past to single family homes with one-inch water meters.
The court has approved the settlement. Credits (for current Saint Paul Regional Water customers) or refunds (for former customers) are being done automatically.
For more details on the lawsuit or settlement agreement, visit the following website: www.Simpluris.com/Case-Information and search Dvorak v. City of Saint Paul.
Another view of where our water comes from, (Video: 4:12) presented by one of our suburban customers, Maplewood. (A more global view of water sources in the state and how it is important to be good stewards of water, as that water flows into the Mississippi River, our source for drinking water.)
Lead and Household Water
Visit our service lookup to determine if your water service line is made of lead. You will need your account number.
Information about lead and household water can be found on our dedicated page, in an interactive story, and in a video on reducing your exposure (3:12).