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COVID-19 Water Treatment Removes Coronavirus

We want to emphasize that our water supply is safe and secure. Find additional information on Covid-19 and tap water. Saint Paul Regional Water Services’ drinking water treatment process effectively safeguards our customers from viruses such as the coronavirus.

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**NOTICE**

Our payment system will be unavailable from
7 a.m. Saturday, Jan. 23, until 7 a.m. on Sunday, Jan. 24
 due to upgrades and maintenance.

You will not be able to make payments or check your account
using the automated phone system or bill pay website during that time.

We apologize for any inconvenience.

Customer Service Offices Closed

Our customer service office at 1900 Rice Street is closed to the public until further notice.
Our customer service representatives are still available to assist you at 651-266-6350 or by emailing  waterinquiries@ci.stpaul.mn.us.

This closure includes our engineering service desk, which handles permits, water service installations, and other related needs.
You can reach the engineering service desk at 651-266-6270.

We are also suspending the lead testing program until the lobby re-opens.

Bill Pay Options

Remember, the following options are always available to pay your bill and for most water account needs:

  • 651-266-6350 for automated phone service
    press “0” for a customer service rep

  • https://billpay.saintpaulwater.com/

  • Drop box located in front of the administration building at 1900 Rice Street

  • Send your bill payment to 1900 Rice Street, St. Paul, MN 55113

More information

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Billing

To pay a bill, visit our bill pay site. For more information, visit our billing information page.

Get help paying your bill.

Moving? Read about the process and then call customer service at 651-266-6350 (press "0" to speak to a representative).

Pay Your Bill Online
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Own or Maintain a Larger Building?

Buildings with reduced water use or no water use in the past few weeks or months can have water sitting in pipes that can stagnate and cause problems such as discoloration and bad taste or odor. 
The water may lack the residual chlorine that provides disinfection. Find out more below.

Building Water Systems Guidance

Water Shut Offs Suspended

Saint Paul Regional Water Services’ customers will have water service regardless of ability to pay.

Shut Offs Suspended

Safety in the Community

Water is essential. So are our workers.

Construction

To learn more about ongoing and upcoming construction visit our water construction projects page.

Water Meter Lawsuit

A settlement agreement has been approved by the Board of Water Commissioners in a class action lawsuit related to fixed fees charged in the past to single family homes with one-inch water meters. 
The court has approved the settlement.  Credits (for current Saint Paul Regional Water customers) or refunds (for former customers) are being done automatically.

For more details on the lawsuit or settlement agreement, visit the following website: www.Simpluris.com/Case-Information and search Dvorak v. City of Saint Paul. 

Water

Learn where our water comes from (video: 3:52) and follow the path our water takes (interactive story).

Another view of where our water comes from, (Video: 4:12) presented by one of our suburban customers, Maplewood. (A more global view of water sources in the state and how it is important to be good stewards of water, as that water flows into the Mississippi River, our source for drinking water.)

Lead and Household Water

Visit our service lookup to determine if your water service line is made of lead. You will need your account number.
Information about lead and household water can be found on our dedicated page, in an interactive story, and in a video on reducing your exposure (3:12).

Leaks

Watch how to use your water meter to find leaks (4:46) and visit our leaks page for more information.

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Last Edited: January 22, 2021