We are here to help. If you cannot find what you need below, contact us at 651-266-6350 (7:30 am - 4:30 pm, Monday - Friday).

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Contact SPRWS

Customer service can help with billing, a change of address, water service restoration, or direct you to the correct department.

Phone
651-266-6350
7:30 am - 4:30 pm, Monday - Friday

In person
1900 Rice St.
Saint Paul, MN 55113-6810

8:00 am - 4:30 pm, Monday - Friday

During business hours
Services include billing, change of address, water service restoration.

24-hour service via automated phone system
Services include account information and credit card payments on account (the system accepts Visa, MasterCard, American Express, and Discover).

Email Customer Service 

Monitored during regular business hours Monday - Friday, except holidays

 

Other Departments

Dispatch Office / Emergencies - 651-266-6874
24 Hours
Services include water main, hydrant, and street repair; after-hour water service restoration.

Meter Operations - 651-266-6850
7:30 am - 4:00 pm, Monday - Friday
Services include meter reading and repair.

Engineering - 651-266-6270
7:30 am - 4:00 pm, Monday - Friday
Services include permits, water service installations, lead replacement.

Plumbing Inspection - 651-266-6270
7:30 am - 4:00 pm, Monday - Friday

Water Quality/Lab - 651-266-1635
7:30 am - 4:30 pm, Monday - Thursday
7:30 am - 3:30 pm,  Friday

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Emergency Contact

If you have an emergency, call 651-266-6874.

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FAQs

Click on the items below to get more information:

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Detecting and Fixing Leaks

Using Your Water Meter to Check for Leaks

The video below shows the process for using an SPRWS water meter to household water leaks.

Toilet Leaks

Toilets are one of the most common source of water leaks in homes. A toilet leak can waste up to 5 gallons of water every minute (7,200 gallons per day)!

If that much water were leaking from the toilet onto the floor into the bathroom, it would be very noticeable. However, most toilet leaks flow from the tank on the back of the toilet into the bowl, and then into the sewer. They may not make much, if any, noise. A toilet leak doesn't just waste water, it costs you money. Both the water that went down the toilet and the sewer treatment for that amount of water show up on your water bill.

To check for a toilet flapper leak follow the steps below or outlined in this video about finding toilet leaks (1:42):

  1. Take the lid off of your toilet tank.
  2. Put in a few drops of food coloring or a few dye tablets.
  3. Wait 25 - 30 minutes.
  4. Do not flush or use the toilet.
  5. Look in the bowl. If the coloring has seeped from the tank into the bowl, you have a toilet leak.

*Check the flapper. If black residue rubs off when you touch it, you need to replace it.

Other toilet parts to check include:

  1. If the float is not adjusted properly, water can continue to fill into the tank, and drain down the overflow tube. Pull up on the float. If the water stops running, you might need to adjust the float.
  2. The fill valve / inlet valve is not set properly or has malfunctioned. This sometimes causes a hiss or a squeal when filling. Try adjusting the fill valve. You might need to replace it.
  3. Do you need to jiggle the handle to make the water stop running? You need to adjust the chain attached to the handle so that the flapper sits in the valve seat properly.

For more information about finding and fixing toilet leaks, consult our Finding and Fixing Toilet Leaks brochure (PDF - 1.02 MB) or this video about fixing toilet leaks from ConserveH2O (5:15).

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Water Conservation Tips

Saving water can help reduce not only demands on the environment, but save money on your water bill. The water we use comes from the Mississippi River, then through a chain of lakes and goes through an extensive treatment process to make it safe for us to drink. It’s a precious resource that while it seems endless – it is not.

Water conservation can be as simple as changing a few small habits. The amount of water that comes from your tap flows freely at about five gallons a minute. Making small adjustments in your routine can save hundreds of gallons of water. Click to expand the options below to learn tips for conserving water in different areas of the home:

This information is also available as our Water Conservation brochure (PDF - 1.93 MB)

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Last Edited: August 24, 2021