Please call customer service at 651-266-6350 and press "0" to speak with a representative so that we can prepare a final bill for the change in occupancy.

In order for us to appropriately bill the person(s) responsible for the water used during residency, we need the following information:

For Owners

  • Water meter reading taken on the day of closing
  • Forwarding address of the previous owner
  • New owner’s name and telephone number

For Tenants

  • Water meter reading taken on the last day of occupancy
  • If you are moving out: your forwarding address and the name of the new tenant
  • If you are moving in: the name and address of the former tenant
  • The property owner’s name, address, and phone number

We may ask for additional information to help complete our records on the property.

How to Read a Water Meter

The water meter is located in the basement of the property; it sits about a foot off the floor. Read the numbers from left to right, like a car odometer. Please report all nine numbers.


Water Meter Reading Instructions (PDF - 156 KB)

Last Edited: June 6, 2022