Billing and Payment

Bills can be paid online through our bill payment portal. Access is fast, easy, safe, and free.

You will need your customer and account numbers. These can be found on your bill or by contacting customer service at 651-266-6350.

AutoPay

Simplify your bill payments with AutoPay, our recommended payment option. By linking your checking or savings account, you can enjoy a hassle-free, fee-free way to stay on top of your water bill payments.

What is AutoPay?

AutoPay automatic payments are withdrawn on your payment due date from your checking/savings account, debit/credit card, or digital wallet. Take advantage of auto payments using a checking/savings to get fee free payments. Payments made with debit/credit cards or digital wallets incur a $3.95 charge per transaction and per $500 block increment.

How Can I Sign Up for AutoPay?

If you are already using AutoPay, you will still be on AutoPay in the new online system.

If you are not already using AutoPay you can sign up using the Bill Payment Portal. 

If you have AutoPay, but want to make changes to your AutoPay account, you will need to call us at 651-266-6350, cancel your current AutoPay, and then sign up for it online with the payment method of your choosing.

Monthly Manager provides a fixed monthly payment calculated based on your average water usage over the last 12 months. This fixed payment is automatically deducted each month from your checking or savings account. It is an excellent tool for budgeting your monthly expenses.

Every three months you’ll receive a report showing your actual consumption. Once a year we will recalculate your monthly payment based on actual water used. Available to quarterly customers only. There is no charge for this service.

To enroll, follow the instructions on the Monthly Manager application, or call customer service at 651-266-6350 to request an application.

We accept Visa, MasterCard, American Express and Discover. Credit or debit cards incur a $3.95 charge per transaction, and a $3.95 fee per each additional $500 block increment. Card payments can be made in several ways:

• Bill Payment Portal(24/7)
• By telephone: 651-266-6350 (24/7)
• In person at 1900 Rice Street, 8:00 am to 4:30 pm Monday - Friday

We accept digital wallet payments from Google Pay, Venmo, PayPal and PayPal Credit. Digital wallets incur a $3.95 charge per transaction, and a $3.95 fee per each additional $500 block increment. Digital Wallets can only be used through our Bill Payment Portal.

In person, by return mail with your bill stub, or in one of our drop boxes. There are drop boxes in the visitor parking area and outside the main entrance door at 1900 Rice St available 24 hours a day.

If returning by mail with your bill stub, send to:
Saint Paul Regional Water Services
1900 Rice Street
Saint Paul, MN 55113-6810

Payments made using cash at 1900 Rice Street are fee-free. Payments made using cash at third-party retailers incurs a $2 fee (Walmart) or $2.95 fee (all other retailers, such as CVS and Walgreens).

Phone:
651-266-6350
7:30 am - 4:30 pm, Monday - Friday

In person:
1900 Rice St.
Saint Paul, MN 55113
8:00 am - 4:30 pm, Monday - Friday

Send an email to SPRWS

Register on our bill payment portal your customer number, account number, and an email address.

If you cannot pay your bill, or can only pay part of it, please call customer service at 651-266-6350, and request a credit arrangement for payment of your bill. This will avoid your water bill being certified to property taxes which incurs a $15 certification fee and a percentage-based certification interest charge.

An average household uses about 18 units of water per quarterly billing cycle. One unit is equal to 748 gallons.

Your meter is inside your house, about one foot off of your basement floor. It could also be in a crawl space, pit in the floor, or utility room. It is not outside. The water usually comes in from the street side of the house. The meter sits on a water pipe that comes through the floor. The head of the meter is about three inches in diameter.

Refer to image or PDF below to learn how to read your water meter:

Download water meter reading instructions as a PDF (151 KB)

Your water bill consists of water and sewer usage charges measured by unit (one unit is 100 cubic feet of water, or 748 gallons).

In Saint Paul, your bill also includes a water service base fee (based on water meter size), a main replacement surcharge, and a right-of-way (ROW) fee. Depending on where you live, other municipalities may include charges for storm water management or storm sewers, sanitary sewers, recycling, street lighting, water/hydrant charges, or other surcharges. These charges are determined by each individual city council, and questions about these rates can be addressed by the city in which you live. Their phone number appears on the back of your bill. Please check your bill for information on water and sewer rates if you live in one of the other cities we serve.

The Minnesota Department of Health via the Federal Safe Drinking Water Act requires we charge 81 cents per month, or $2.43 per quarter for testing public water supplies.

For more information about how your bill is calculated and details about rates please see our rates and fees page.

15 days after the billing date

Water bills are based on how much water is used. Watering a lawn or garden will increase usage, as will the addition of occupants to a home. A leak will also increase your water bill. More info about finding and fixing leaks

Some communities we serve add their own charges specific to that city. Almost all communities add sanitary sewer charges. Others add storm sewer charges, recycling fees, hydrant charges, or street lighting fees. These are determined by each city we serve. These costs are not related to water use, but other services your city provides.

Water bills are liens against the property, not the person (per Minnesota law). Any dollar amount owed by the previous owner will be moved to the new owner's account. Most of the time, these amounts are collected at closing - check with the closing company and/or realtor. If the balance isn't paid by the previous owner, the new owner is responsible.