Billing and Payment

Bills can be paid online through our payment site. Access is fast, easy, safe, and free.

You will need your customer and account numbers. These can be found on your bill or by contacting customer service at 651-266-6350.

You can have your water and sewer bill automatically deducted from your checking or savings account. Every billing period, a statement is mailed showing the amount that will be deducted from your account and when. To enroll, you must be up-to-date on your payments and have a zero balance on your account. There is no charge for this service.

To enroll, follow the instructions on the automatic payment application (PDF - 232KB), or call customer service at 651-266-6350 to request an application. Make sure to select "Direct Pay" as your payment type in Step One.

Monthly manager provides a fixed monthly payment calculated based on your average water usage over the last 12 months. This fixed payment is automatically deducted each month from your checking or savings account. It is an excellent tool for budgeting your monthly expenses.

Every three months you’ll receive a report showing your actual consumption. Once a year we will recalculate your monthly payment based on actual water used. Available to quarterly customers only. There is no charge for this service.

To enroll, follow the instructions on the automatic payment application (PDF - 232KB), or call customer service at 651-266-6350 to request an application. Make sure to select "Monthly Manager" as your payment type in Step One.

We accept Visa, Mastercard, Discover, and American Express credit/debit cards in the following places:

• In person at 1900 Rice Street, 8:00 am to 4:30 pm Monday - Friday
• By telephone: 651-266-6350 (24/7)
• Online (24/7)

In person, by return mail with your bill stub, or in one of our drop boxes. There are drop boxes in the visitor parking area and outside the main entrance door at 1900 Rice St available 24 hours a day.

If returning by mail with your bill stub, send to:
Saint Paul Regional Water Services
1900 Rice Street
Saint Paul, MN 55113-6810

In person only, at 1900 Rice Street, 8:00 am to 4:30 pm Monday - Friday.

Phone:
651-266-6350
7:30 am - 4:30 pm, Monday - Friday

In person:
1900 Rice St.
Saint Paul, MN 55113
8:00 am - 4:30 pm, Monday - Friday

Send an email to SPRWS

Register on our bill pay site using your customer and account numbers.

On average, a family of four uses about 17 units per 91-day billing cycle. One unit is equal to 748 gallons.

Your meter is inside your house, about one foot off of your basement floor. It could also be in a crawl space, pit in the floor, or utility room. It is not outside. The water usually comes in from the street side of the house. The meter sits on a water pipe that comes through the floor. The head of the meter is about three inches in diameter.

Refer to image or PDF below to learn how to read your water meter:

Download water meter reading instructions as a PDF (151 KB)

Your water bill consists of water and sewer usage charges measured by unit (one unit is 100 cubic feet of water, or 748 gallons).

In Saint Paul, your bill also includes a water service base fee (based on water meter size), a main replacement surcharge, and a right-of-way (ROW) fee. Depending on where you live, other municipalities may include charges for storm water management or storm sewers, sanitary sewers, recycling, street lighting, water/hydrant charges, or other surcharges. These charges are determined by each individual city council, and questions about these rates can be addressed by the city in which you live. Their phone number appears on the back of your bill. Please check your bill for information on water and sewer rates if you live in one of the other cities we serve.

The Minnesota Department of Health via the Federal Safe Drinking Water Act requires we charge 81 cents per month, or $2.43 per quarter for testing public water supplies.

For more information about how your bill is calculated and details about rates please see our rates and fees page.

Not necessarily. We always work hard with our customers to avoid termination of water service. If you cannot pay your bill, or can only pay part of it, please call customer service at 651-266-6350, and request a credit arrangement for payment of your bill.

15 days after the billing date

Water bills are based on how much water is used. Watering a lawn or garden will increase usage, as will the addition of occupants to a home. A leak will also increase your water bill. More info about finding and fixing leaks

Some communities we serve add their own charges specific to that city. Almost all communities add sanitary sewer charges. Others add storm sewer charges, recycling fees, hydrant charges, or street lighting fees. These are determined by each city we serve. These costs are not related to water use, but other services your city provides.

Water bills are liens against the property, not the person (per Minnesota law). Any dollar amount owed by the previous owner will be moved to the new owner's account. Most of the time, these amounts are collected at closing - check with the closing company and/or realtor. If the balance isn't paid by the previous owner, the new owner is responsible.