Customers who need to conduct in-person business with the Department of Safety and Inspections are welcome to come to the office at 375 Jackson Street, Suite 220.

  • Masks are required in all City-controlled facilities, as well as social distancing (6 feet apart while waiting).
  • DSI requests that customers experiencing any symptoms such as coughing, sneezing, or fever wait to visit our offices.
  • Our current in-person operating hours are 8:00 am- 4:00 pm Monday through Friday. 

Customers are advised to follow the recommendations of the Centers for Disease Control and Preservation (CDC), Minnesota Department of Health (MDH) and Saint Paul – Ramsey County Public Health to ensure the safety of all Saint Paul residents and visitors. 

To learn more about the City of Saint Paul's COVID-19 response, subscribe to City of Saint Paul Updates and visit stpaul.gov/coronavirus

    Walk-in customers will enter through the Skyway hallway door. Signage guides customers, who are asked to form a single-file line to wait for available DSI staff.

    Those customers who have scheduled appointments will be directed in advance to wait in the 2nd floor elevator lobby. DSI staff who have made an appointment will greet the customer in the lobby and escort them to meeting location.

    There will be one Customer Service Specialist designated to serve at the front counter, plus four socially distanced Zoning/Plan Review customer service staff available.

    Customers will be greeted when they enter through the Skyway door and assisted in identifying their needs and whether they need to find an application, make a payment, interact with staff, etc. Some business may be handled using a computer on hand in the front counter area.

    Customers with an invoice or completed permit or license applications are directed to the next available Customer Service Specialist window. Customers with questions for Zoning/Building Plan Review (BPR) staff will be directed to to open Zoning/BPR Station.

    Last Edited: December 18, 2021