Customer Service


The Customer Service office is open from 8:00 am - 4:30 pm.

You can contact us at 651-266-6350 from 7:30 a.m. - 4:30 p.m. or via email.

We can help with a change of address, billing, water service restoration, or direct you to the correct department.

Communities We Serve

We provide retail services, including billing and infrastructure maintenance, to:

  • Falcon Heights
  • Lauderdale
  • Maplewood
  • Saint Paul
  • West Saint Paul
  • Mendota Heights

We provide water directly to small numbers of residents in:

  • Lilydale
  • Mendota
  • Newport
  • South Saint Paul
  • Sunfish Lake

We provide wholesale services, in which we deliver the water to the city while the city maintains the water system and bills its own customers, to:

  • Little Canada
  • Roseville

Customer Service Connections

Each quarter a customer newsletter is produced with news and information about the utility. To view online requires Adobe Acrobat Reader.

For a print version, please call Customer Service during business hours.

Spring 2019

Previous issues:

Winter 2019

Fall 2018

Summer 2018

View other department contacts and the 24-hour emergency number.