Complaint numbers:
In all cases where a citizen request or self-initiated action by an officer results in an incident of law enforcement service, a sequential, non-repeating complaint number (CN) will be assigned by the Ramsey County Emergency Communication Center (RCECC) to that incident.
For requests for case numbers, officers will contact the RCECC and a case number will be issued. The call taker will complete as much of the CAD data entry screen as possible (i.e., name of officer requesting, phone number they may be reached at, what the case number is for, etc.)
Traffic citations do not require a CN as the citation form serves as the report.
General information requests from the public should be handled as follows:
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The driver’s license files and the automotive registration files maintained by the state are for police only. Department personnel will not use their office for the purpose of interrogating their files except on authorized activity. Inquiries from persons other than department personnel will not be honored.
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Requests for information other than general public data related department should be directed to the referenced agency.
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Residence telephone numbers of personnel of the department are to be released only when the requester is identifiable as another member of the department.
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Emergency calls involving police department personnel will be brought to the attention of the appropriate street sergeant by the ECC supervisor.
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Questionable complainants: Where a clear determination of the situation is not obtainable by the RCECC, should cause an officer to be dispatched for evaluation and appropriate action.
Revised May 4, 2018