Duties to the Public under the Americans with Disabilities Act (ADA)

The City of Saint Paul will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. See the City of Saint Paul’s Notice Under the ADA.

City of Saint Paul recognizes National Disability Employment Awareness Month 

The City of Saint Paul proclaimed Thursday, October 8, 2020, National Disability Employment Awareness Month in the City of Saint Paul. Read the proclamation

Disability Employment Awareness Month October

Recognizing National Disability Awareness Month (NDEAM) breaks down barriers that people with disabilities face every day. The purpose of NDEAM is to educate others about barriers to disability employment, create access, and to celebrate the many and varied contributions of workers with disabilities. While we are celebrating employees with disabilities, we also create a safe space for employees with disabilities to be recognized for their talent and value they add to workplaces and communities. 

For additional details visit the Office of Disability Employment Policy.

In pursuit of a more equitable and economical workforce, the City of Saint Paul encourages employers hire more disabled workers. In Saint Paul, the population is 308,096 with 9.2% of individuals with a disability under the age of 65 years old, which equates to approximately 27, 913 workers.

The State of Minnesota shows that people with a disability are:

  • 2.6 times more likely to be unemployed (among those ages 18-64)
  • 3.4 times more likely to be not participating in the labor force (among those ages 18-64)
  • More than half as likely to work full-time, year-round (among those ages 18-64)

As a result, most people with a disability are more likely to earn less and live in poverty. If you are wondering how to overcome the barriers for hiring then you are in the right place because it starts with education and information. Here are some things to think through to help you have an even more successful business.

Creating Inclusive Work Environments is Good for Business

  1. Excellent Customer Service – hiring people with disabilities expands your customer base because you will adapt your store and services to be accessible to everyone
  2. Efficient Employee – people with disabilities are some of the most dedicated, motivated and timely workers you will have on your team which also means a less turnover rate
  3. More Talents – expand your talent pool search for applicants for open positions
  4. Great Leadership – when you bring on a disabled employee on to the leadership level they can help expand your perspective to see greater needs and provide strategies to overcome those needs
  5. Extra Revenue – as your customer service improves it will draw in a bigger customer pool and that will bring in more profit and revenue to your business

As your business improves accessibility and the lives of your employees, there are additional legal and government gains. You can deduct the costs of making your business accessible to disabled workers. You can also partner with organizations who run programs to help connect disabled workers with a job, which helps you meet government guidelines for hiring employees with a disability. It can also prevent legal issues such as complaints of discrimination.

For more information on Title I (Employment) Visit the United States Department of Justice Civil Rights Division website

For more information on hiring people with disabilities visit the MN Department of Employment and Economic Development (DEED) Website

Americans with Disabilities Act turns 30

Join us in commemorating the 30th Anniversary of the Americans with Disabilities Act (ADA) as we continue our work to make sure all of us can fully access and participate in everything our city has to offer. Watch Mayor Carter and Director Val Jensen recognize the importance of the landmark civil rights law.

Equal Access to Programs, Services, and Activities

Consistent with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Saint Paul will not discriminate on the basis of disability against a qualified individual in its services, programs, or activities.

Effective Communication

Saint Paul will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the programs, services, and activities of Saint Paul. Such appropriate aids and services include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modification to Policies and Procedures

Saint Paul will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Saint Paul offices, even where pets are generally prohibited. The ADA does not require Saint Paul to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Saint Paul will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public, but are not accessible to persons who use wheelchairs.

Request for Access & Grievances

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Saint Paul, should complete the Request for Access Form and contact the office of the ADA Coordinator as soon as possible, but no later than 48 hours before the scheduled event. If you have a complaint that a program, service, or activity of Saint Paul is not accessible to persons with disabilities, please fill out a Grievance Form to submit to the ADA Coordinator.

The city's Grievance Procedure is available online for your review.

Accessible Emergency Services

The Saint Paul Mayor's Advisory Committee for People with Disabilities and the Ramsey County Emergency Communications Center developed the Residential Emergency Response Information Form to allow residents with disabilities to provide information to emergency responders in the event of an emergency. The Emergency Form may reduce emergency response time in emergencies affecting people with disabilities.

Last Edited: May 9, 2022