ADA Accommodation Requests
City of Saint Paul's Duties to the Public under the ADA
The City of Saint Paul will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. See the City of Saint Paul’s Notice Under the ADA.
Equal Access to Programs, Services, and Activities
Consistent with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Saint Paul will not discriminate on the basis of disability against a qualified individual in its services, programs, or activities.
Saint Paul will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the programs, services, and activities of Saint Paul. Such appropriate aids and services include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Modification to Policies and Procedures
Saint Paul will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Saint Paul offices, even where pets are generally prohibited. The ADA does not require Saint Paul to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Saint Paul will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public, but are not accessible to persons who use wheelchairs.
Request for Access & Grievances
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Saint Paul, should complete the Request for Access Form and contact the office of the ADA Coordinator as soon as possible, but no later than 48 hours before the scheduled event. If you have a complaint that a program, service, or activity of Saint Paul is not accessible to persons with disabilities, please fill out a Grievance Form to submit to the ADA Coordinator.
The city's Grievance Procedure is available online for your review.
Accessible Emergency Services
The Saint Paul Mayor's Advisory Committee for People with Disabilities and the Ramsey County Emergency Communications Center has developed a Vital Emergency Response Information Form for Ramsey County Residents with Disabilities. The Emergency Form may cut down emergency response time in emergencies affecting people with disabilities. The Residential Emergency Response Information Form is available online. The form is also available on the Ramsey County Emergency Communications webpage. To download the document, visit the Ramsey County Emergency Communications page, scroll to the bottom, and select "Residential Emergency Response Information Form."