Case manager Raven Davis and outreach specialist Arturo Garcia, program administrator Chris Michels, outreach specialist Sam Stoltz, and case manager Jennifer Kissling

Supporting the Most Vulnerable to Improve Quality of Life for All​

Saint Paul residents who face serious mental health and substance abuse challenges often get stuck in a vicious cycle of unstable shelter: emergency room, county jail, temporary housing. In between, they have nowhere to go but the streets. Since we began work in November 2024, Familiar Faces has helped over 50 people find stable, permanent housing.

Intensive Care Management Team

The Familiar Faces Intensive Care Management Team provides mental health and substance use support and referrals, integrated with primary health care and life skills development.​

  • Assertive outreach. Every day, Familiar Faces outreach workers build trust with Saint Paul residents through dedicated outreach and consistent follow-up and service connection. Our initial focus is helping people meet their basic needs for food, medical care, temporary shelter, and transportation.​​
  • Relentless engagement. Familiar Faces outreach workers facilitate handoffs of dedicated clients to Familiar Faces case managers to provide ongoing support through person centered goal planning focusing on housing stability, safety, wellness, and resolving criminal justice touch points. 
From our launch in November 2024 through December 2025, here’s some of what Familiar Faces has done: 415 people reached out to; 39 people housed; 1,431 individual interactions, including 276 shelter/housing/service referral, 147 administrative support, 98 transportation, 28 relocation support, 11 emergency or medical services called, 10 other service
A woman kneels on the sidewalk next to a grocery cart that’s full of someone’s belongings.

How Saint Paul Workers Help Get People Off the Streets to Safety

In just the first 18 months of the program’s existence, the Familiar Faces team has helped 50 people get off the streets and into secure, stable housing. This is the accomplishment the team would most like to boast about—if they boasted, which they don’t. Learn more about the remarkable people who spend their days supporting Saint Paul’s most vulnerable residents.