What is SPRWS Doing to Ensure Customers are Protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.

Customer Service Offices Closed

Our customer service office at 1900 Rice Street is closed to the public until further notice.
Our customer service representatives are still available to assist you at 651-266-6350 or by emailing  waterinquiries@ci.stpaul.mn.us.

This closure includes our engineering service desk, which handles permits, water service installations, and other related needs.
You can reach the engineering service desk at 651-266-6270.

We are also suspending the lead testing program until the lobby re-opens.

Bill Pay Options

Remember, the following options are always available to pay your bill and for most water account needs:

  • 651-266-6350 for automated phone service
    press “0” for a customer service rep

  • https://billpay.saintpaulwater.com/

  • Drop box located in front of the administration building at 1900 Rice Street

  • Send your bill payment to 1900 Rice Street, St. Paul, MN 55113

Last Edited: December 11, 2020