Emergency Services
- 911 remains fully operational. Please call 911 if you are experiencing a police or fire emergency.
- To report a non-emergency issue, including public safety concerns, please call 651-291-1111.
- Impound lot is open but only accepting cash payment at this time.
City Services & Bill Pay Status
While many city services remain available, some may be temporarily delayed or disrupted due to limited system access. We appreciate your patience and understanding as we work to bring systems fully back online.
Online payments are currently unavailable. No late fees will be assessed during this period. Additional billing and service updates will be shared once systems are restored.
We’ve been made aware of fraudulent invoices claiming to be from the City of Saint Paul. Please do not click on any links or email attachments if you are unsure of their origin.
For more information on spotting and preventing invoice fraud, please visit: stpaul.gov/prevent-fraud.
Saint Paul Public Library
All locations remain open with some services impacted.
Patrons can still check out and return materials while the network is offline, as well as attend programs and reserve and use meeting and study spaces. Automatic renewals will continue for eligible materials.
Access to the internet via public computers and Wi-Fi as well as printing is temporarily unavailable. Library staff are unable to open new library card accounts while offline. Patron accounts will not reflect borrowing activity – whether checking out or returning items – until the Library is back online.
Parks and Recreation
All recreation centers remain operational with minimal disruption. Scheduled programming and access to facilities remain available.
Outdoor pools at Como Regional Park Pool and Highland Park Aquatic Center are operating normal business hours but will be cash only until further notice.
Como Zoo and Conservatory is open.
Reports of downed trees and debris from recent storms should be sent to Forestry at Forestry@ci.stpaul.mn.us. Response times may be delayed.
Saint Paul Regional Water Services
The online payment portal is temporarily offline and cannot accept water bill payments in any form—online, by phone, or in person. Customers will be notified as payment options become available.
Late fees will not be assessed until these services are back online.
Public Works
For Public Works questions or concerns, please complete the online request form or call 651-376-2344. Response times may be delayed.
Contact Us
- For general, non-emergency questions or assistance: InformationAndComplaints@ci.stpaul.mn.us (Monday–Friday, 7:30 a.m. – 4:30 p.m.).