Officers with the Saint Paul Police Department initiate and respond to more than 250,000 calls for service a year—and the department wants to hear about the experiences of the people it serves.
In an effort to better serve and partner with the community, the department has launched a survey designed to collect insight on what the department is doing well, what can be improved and what concerns people have about their day-to-day interactions with officers.
“Maintaining community trust is the cornerstone of everything we do,” said Chief Todd Axtell. “Our officers and civilian employees work incredibly hard to deliver trusted service with respect, but we can’t rest on our laurels. We need to know what’s working and what’s not so we can build upon our successes and address our challenges.
“We are a great police department; this survey will help us become even better.”
The six-question survey is available online, via mobile devices, anywhere someone has internet access and at online kiosks and in paper form at all three of the department’s district offices. It can be translated into different languages by clicking on the “Translate” button at the bottom of the website.
It asks participants to rate employee respectfulness, knowledge, communication and overall experiences and perceptions of the department. Participants also have the opportunity to share details about their interaction with the department.
Results will be sent to department leaders, shared with individual employees and used to identify trends and individual interactions that need to be addressed.
The department will release aggregate survey results at end of each year. For more information or to take the survey, visit www.stpaul.gov/police.