Customer Service Connections - Quarterly newsletter.
Water Leaks / Conservation
Keeping Lead Out Tips to reduce lead levels in your tap water originating from inside your plumbing or service line.
Water Quality, Delivery, and Lead in Drinking Water (also available in Hmong, Somali, Karen, and Spanish) - Where our water comes from, what we do to treat it, how it gets to your home, and lead service lines.
Partial Lead Service Line Replacement - What a partial lead service line replacement is and steps to reduce lead in my drinking water if you have one.
Bill Paying Methods / Assistance
WaterWorks - Initiative to assist financially needy customers with water and sewer costs. Provides a form to contribute to the program.
Direct Pay/Monthly Manager - Apply for direct withdrawal through quarterly withdrawals (direct pay) or monthly withdrawals (monthly manager).
Online Bill Pay - Pay your water bill online. Sign up to receive only electronic bills. Go to online bill payment site.
Job Brochure - How to apply for a job at SPRWS.
Only Tap Water Delivers - How water delivery contributes to public health, fire protection, and the economy.
I Want to Be Here for You - How your water supply provides fire protection.
I'm Not So Easily Replaced - Information on water infrastructure, such as water mains.
Moving Postcard - How to deal with your water bill during a move.
How to Read Your Water Meter - How to read your water meter. Please read all nine digits. You will need a flashlight to read your meter.
Alternative Meter Application - Application to acquire an alternative water meter reading system for your property.
Preventing Frozen Pipes - Tips on preventing your water meter and water pipes from freezing in the winter months.
Beyond the Faucet - Booklet on the history of the water utility, including water sources, treatment methods, and delivery of safe, reliable, quality water at a reasonable cost to more than 424,000 customers in Saint Paul and the surrounding communities.
Annual and Financial Reports
Financial reports are in PDF format and can be many pages. They may take several minutes to download.