Alert: Department Phones and Payment Information
While many city services remain available, some may be temporarily delayed or disrupted due to limited system access at this time. We appreciate your patience and understanding as we work to bring systems fully back online.
Payments
You can securely pay for permits, licenses, and more in the following ways:
- Pay in-person at our downtown office:
375 Jackson St
Saint Paul, MN, 55101
- Mail a check using the provided return envelope
We accept cash, checks, and credit cards, but we will not process check and card payments until our systems are back online.
Additional billing and service updates will be shared as needed on the website.
How to contact the Department of Safety and Inspections
As we continue fully restoring communications platforms across the City, we are experiencing slower than typical responses with our phone lines. For faster service, please email us at:
Report an Incident: Click Here
Phone: 651-266-8989
Please note: City staff are currently not accessible through direct phone lines. Please use email to contact individual staff members. If you don't have a direct email, please use the department email listed above.
If you're experiencing an emergency, call 911.
Who We Are
DSI is a multi-disciplinary regulatory organization that works to promote safety and wellness where we live and work, prevent life and property loss, support neighborhood vitality, and promote equitable, innovative, and sustainable solutions that work for all.
What We Do
Each year, the department certifies more than 4,000 residential and commercial buildings are safe and habitable; processes more than 32,000 permits; and issues more than 200 types of business licenses. Animal Services provides care for more than 2,000 dogs, cats, and critters at the City's shelter annually. DSI also oversees the City's Information line, ensuring an average of 80,000 customers each year get their questions and concerns resolved.
